Simtrak Mobility™ staff usually respond within 24 hours to any customer support request. Very often, it is much earlier.

If you do not understand how to use a feature of the software, please review the Quick Start User Guide, and if that does not help you succeed, then be sure to ask us to explain the feature in more detail.

At times customers may lose their software installation file. That may be due to a hard drive failure where the digital installation file is stored, or a mis-filing of the original installation file. There is no fee to customers with current accounts for a replacement software installation file. Just send us your request.

All Simtrak Mobility™ accounts are annual based on date of initial software purchase. Our customer support services and software updates are available only to those users who have paid-up current accounts. Payments can be made online by credit card. If you send us a request, we will send an email link by which you can make an online credit card payment. Checks can be sent to Premier Software Inc., P.O. Box 203, Winfield, IL 60190-0203, USA.

The Simtrak Mobility™ software has been carefully tested and successfully used across a wide range of environments. Bugs are very rare. Almost always, a user's technical issues arise from hardware related events. Nonetheless, our customer support will attempt to help as much as we can to get customers back up and running with their Simtrak Mobility™ software system when they have suffered a hardware event. For data recovery operations, fees apply.