Support

What does it cost to have more users added to my Simtrak™ after I buy it and install it on my network?
There is no cost for adding more users to your multi-user version of Simtrak™ Mobility (SM or PS) at any time. You can have an unlimited number of users all accessing the software at the same time with different log-in user names and passwords that you assign.

Can I add more users with separate log-in names and passwords?
Yes, you can do that at any time in Simtrak™ Mobility. There is no limit to how many users you can add.

Does Simtrak™ Mobility run on a Mac computer?
Some Simtrak™ users do use a Mac. They use a Windows emulation software, since Simtrak™ is a Windows-based software.

Which version of Simtrak™ Mobililty is best for me?
The Select Single (SS) version is best for organizations that employ one athletic trainer or one athletic trainer plus an assistant. Examples of users who purchase the SM version are high schools and minor league professional teams and clubs. The Select Multi-user (SM) version is usually chosen by colleges and smaller universities with two or more athletic trainers on staff, but who do not need to have the entire feature set of the Simtrak™ product. The Premier Synchronizer (PS) version is purchased by larger colleges and universities with sports medicine staffs of three or more athletic trainers, and by major league professional sport organizations. This version includes the additional features such as Progress Reports and Data Synchronization options.

How do I order Simtrak™ Mobility software?
After you tell us you wish to place an order, we email you an order form that you can use to obtain a purchase order or other approval at your organization, or on which you can provide to us your organization's credit card for the purchase. We ship promptly via U.S. Postal Priority or International Priority Mail upon receipt of the returned form.

How do I get updates, new features, and new versions when they are released?
All Simtrak™ customers receive updates, new features, and new versions at no charge, as long as their accounts are current. Payment of the annual renewal fee (as low as $150 per year) keeps the account current, and pays for technical support, customer services, and new releases, all at no additional charge.

How much drive space will Simtrak™ Mobility require?

The installation takes only about 20MB, but we recommend 100MB available so you have room for years of growth in your data files.

I can't enter data. My entry fields are all gray. How do I open them?
Before you enter additional data or edit prior data in a record that already exists, you must click on the Open Record icon on the Toolbar (the yellow folder icon). After entering or editing data, click on the Save Changes icon (computer disk) on the Toolbar. If you are making a new record rather than opening a prior one, click on the New Record icon (white piece of paper) on the Toolbar before entering data. Then click on the Save Changes icon when data entry is completed.